FAQs

WHEN WILL MY ORDER SHIP?
Current order processing times is 1-3 business days. Shipping is 2-5 business days.

WHY THE NAME WESTBOUND GEAR?
It is a play on the thru hiker lingo: NOBO/SOBO: Northbound hikers and Southbound hikers. Since we originate in CA, we found it appropriate to name ourselves WEBO! 

 

CAN I CUSTOMIZE A GEAR FROM WESTBOUND GEAR?
For now no. We are closed for any commissions and are not taking any special orders or customs. 

 

DO YOU MAKE BACKPACKS?
We are currently focused on making only UL accessories at this time. 

 

CAN I GET A REFUND?
At this moment, the shop does not offer returns or refunds. Exceptions may apply: If they arrive damaged, beyond any possible use, please reach out via e-mail or through Contact us page. Westbound Gear will coordinate a replacement. 

 

SHIPPING USA ONLY?
At this moment, the shop is only doing domestic shipping in the USA. 

 

THE STORE IS EMPTY?
You are right. Westbound Gear is normally a one person operating shop. Which is doing designing, patterning, cutting, sewing, QA, packaging, social network, etc. Store will be updated in bulk. 

WHEN WILL THIS ITEM BE BACK IN STOCK?
The store is usually updated in bulk. You can check on our Instagram (IG@webogear) for the the most up to date announcements about restock

 

I WANT TO COLLAB! 
Currently, we are not taking any collaborations. 



HOW DO I CANCEL MY ORDER/REFUND??
Please submit to our contact form with your name and order number. We will then send you an email notification about your cancellation and you will receive your refund between 5-10 business days.